Privacy Policy
How SyrianRoots LLC handles personal information in connection with this website and with legal, compliance, payment, and insurance correspondence.
1. Who we are
SyrianRoots LLC ("we", "us") is a privately held California limited liability company. This policy describes how we handle personal information collected through this website (SyrianRoots.com) and through correspondence with our legal, compliance, payments, and corporate departments. Our affiliated operating brands, including Lux4Rides and the Beverly Hills Luxe Rides Collection, publish their own privacy policies for the services they provide.
2. Information collected through this website
This website is informational. It contains no forms, no user accounts, and no advertising, and we do not set cookies for tracking or analytics. When you visit, the following limited information may be processed:
- Server logs. Our hosting provider records standard technical data such as IP address, browser type, pages requested, and timestamps for security and operational purposes.
- Web fonts. Pages load typefaces from Google Fonts. When your browser requests those files, your IP address is sent to Google. Google's handling of that data is described in Google's privacy policy.
3. Information collected through correspondence
When you email us, or when our legal, compliance, payments, or corporate team corresponds with you, we receive the information you provide and the information contained in that correspondence. Depending on the matter, this may include your name, contact details, organization and role, booking or claim references, payment-dispute details, incident details, and supporting documents.
4. How we use information
- To respond to your inquiry or correspondence
- To coordinate legal, compliance, insurance, payment, fraud, and regulatory matters on behalf of the company and its affiliated operating entities
- To document and preserve records relating to a dispute, incident, or suspected fraud
- To comply with legal obligations and respond to lawful requests
- To protect the rights, property, and safety of the company, its affiliates, their personnel, and the public
- To operate and secure this website
5. Sharing of information
We do not sell personal information. We may share information with:
- Our affiliated operating entities, where the matter concerns them
- Professional advisers, including attorneys, accountants, and insurers
- Financial institutions and payment processors, in connection with a payment dispute or suspected fraud
- Regulatory authorities and law-enforcement agencies, where appropriate and permitted or required by law
- Service providers that host our website and email, who act on our instructions
6. Retention
We retain correspondence and related records for as long as needed for the purpose for which they were collected, including for the duration of any dispute, claim, or investigation and for any period required by law or by our insurers and financial institutions. Server logs are retained by our hosting provider in accordance with its retention practices.
7. Your choices and rights
You may contact us at any time to ask what personal information we hold about you in connection with a matter, to request a correction, or to ask that we delete information we are not required to keep. California residents may have additional rights under the California Consumer Privacy Act, to the extent it applies to us. We will respond to verifiable requests in accordance with applicable law. Requests should be sent to legal@syrianroots.com.
8. Security
This website is served over HTTPS. We take reasonable administrative and technical measures to protect information in our correspondence. No method of transmission over the internet is completely secure, and we encourage you not to send full payment-card numbers or passwords by email.
9. Children
This website is not directed to children, and we do not knowingly collect personal information from anyone under 18 through it.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised.
11. Contact
Privacy inquiries: legal@syrianroots.com